TERMS AND CONDITIONS

These Terms and Conditions apply to all train ticket searches, reservations, pre-orders, purchases, ticket issuance, and related services made through our website.

By accessing this website or making a train ticket reservation, you acknowledge that you have read, understood, and accepted the Terms and Conditions below.

ACCEPTANCE OF TERMS

By using this website and our booking services, you agree to comply with these Terms and Conditions and all applicable rules associated with your selected train ticket.

You agree not to use the website for unlawful purposes, interfere with the operation or security of the website, provide false or misleading information, or attempt to access restricted areas.

If you do not agree with these Terms and Conditions, please do not continue with your booking.

INDEPENDENT BOOKING SERVICE

We are an independent travel agency and not the official website of Sri Lanka Railways or any railway operator.

Our website provides train search, reservation, pre-order, payment, ticket delivery, and customer support services for travelers in Sri Lanka.

We do not own, operate, control, or manage trains, railway stations, railway infrastructure, timetables, onboard services, or railway operations.

Train schedules, carriage types, station facilities, route availability, delays, cancellations, and onboard services are controlled by the relevant railway operator or transportation provider.

Railway names, train numbers, station names, routes, seat classes, and other transportation references displayed on our website are used only to identify and describe travel services available for booking.

TRAIN TICKET BOOKING

Our website allows passengers to search and reserve train tickets for available routes throughout Sri Lanka.

Available trains, schedules, seat classes, fares, and ticket conditions are displayed according to the information available at the time of search or booking.

To process a train reservation, passengers may be required to provide:

• Full passenger name
• Date of birth
• Gender
• Nationality
• Passport number, NIC number, or other identification information where required
• Email address
• Telephone number
• Travel date
• Departure and arrival stations
• Preferred train and departure time
• Preferred seat class

Passengers are responsible for ensuring that all information provided during booking is complete and accurate.

Passenger names and identification details should match the documents used for travel. Incorrect information may result in ticket modification requirements, additional charges, or refusal of travel.

PRE-ORDER TICKET POLICY

Reserved train tickets in Sri Lanka are generally released within a limited booking window before departure. For travel dates beyond the available reservation period, our website may offer a Pre-Order Ticket service.

When purchasing a Pre-Order Ticket:

• Your booking will remain in pre-order (pending) status until the ticket can be officially issued.
• Seat class, train, and departure time preferences remain subject to availability at the time of ticket issuance.
• If your preferred train or class is unavailable, alternative options may be offered by email or phone.
• If we are unable to secure a suitable ticket, you may be offered alternative travel arrangements or a refund according to the applicable booking conditions.
• Your e-ticket will be sent by email after the reservation has been successfully confirmed and issued.

Pre-order status does not guarantee a particular train, seat, class, or departure time until the ticket has been officially issued.

BOOKING CONFIRMATION

Submitting a booking or pre-order request does not automatically guarantee a seat.

A reservation is considered confirmed only after the required payment has been successfully received, seat availability has been confirmed, and the ticket has been officially issued.

Reserved seats on popular routes such as Kandy, Nanu Oya, Ella, Badulla, Colombo, and Galle may sell out very quickly.

If your selected train, class, or departure time becomes unavailable before ticket issuance, our customer support team may contact you with available alternatives.

TRAIN SCHEDULES AND ROUTE AVAILABILITY

Train departure and arrival times displayed on our website are based on the latest schedule information available at the time of search or booking.

Schedules and route availability may change due to operational requirements, railway repairs, weather conditions, infrastructure damage, landslides, maintenance works, technical issues, or other circumstances beyond our control.

Some routes may temporarily require alternative road transportation if a railway section is under repair or temporarily unavailable.

Passengers should review the latest route and schedule information before departure.

TRAIN CLASSES AND SEATING

Available seat classes may vary depending on the train, route, and travel date.

Common reserved classes may include:

• Observation Saloon
• 1st Class - Air Conditioned Saloon
• 2nd Class - Reserved Seats
• 3rd Class - Reserved Seats

Some trains may provide additional or different coach types.

Carriage interiors, seat layouts, colors, facilities, window styles, air-conditioning, luggage storage, and other amenities may vary depending on the train set and operating conditions.

Images displayed on our website are for illustrative purposes only and may not represent the exact carriage assigned to your journey.

OBSERVATION SALOON

Observation Saloon seats are limited and are available only on selected trains and routes.

These coaches are particularly popular on scenic hill-country routes and may sell out quickly after reservations open.

A specific viewing direction, window position, or seat number cannot always be guaranteed unless confirmed on the issued ticket.

SEAT ASSIGNMENT

Passengers may request preferred seating where available. However, a specific seat number, coach position, or window location cannot be guaranteed until the ticket has been issued.

Railway operators may change seat or carriage assignments for operational reasons. Where possible, passengers will be accommodated in an equivalent class.

FARES AND PRICES

Ticket prices may vary according to route, train, seat class, travel date, availability, booking time, and applicable service conditions.

The total amount displayed during booking may include train fare, booking fees, service charges, payment processing costs, and other applicable charges.

Fares are not guaranteed until payment has been successfully completed and the booking has been confirmed.

If a significant fare difference occurs before ticket issuance, we will notify you before completing the affected booking where possible.

PAYMENT

Available payment methods will be displayed during the booking process.

Depending on availability, passengers may pay using major international credit or debit cards and other supported online payment methods.

Payments are processed through secure payment systems.

Your card issuer or bank may apply foreign transaction fees, international payment charges, or currency conversion fees. Such charges are determined by your financial institution and are outside our control.

For payment security and fraud prevention, some transactions may require additional verification before the booking can be completed.

E-TICKETS AND TICKET DELIVERY

After successful ticket issuance, your booking confirmation and/or electronic ticket will be sent to the email address provided during booking.

Passengers should check their inbox as well as spam or junk folders if the ticket is not received within the expected processing time.

Passengers are responsible for providing a valid and accessible email address.

We are not responsible for delivery problems resulting from an incorrect email address provided during booking.

If payment has been completed but you have not received your ticket or booking update, please contact our customer support team.

CONFIRMED AND ISSUED TICKET POLICY

Once a ticket has been confirmed, officially issued, and delivered by email, the ticket is non-refundable, non-changeable, and non-cancellable unless otherwise specifically stated in the applicable fare conditions.

Passengers should therefore carefully review all booking details before making payment.

PASSENGER INFORMATION

Passengers must provide accurate identification information when required.

Foreign travelers should enter passport information correctly. Sri Lankan passengers may be required to provide NIC information depending on the reservation system and ticket conditions.

Tickets are issued for the named passenger and may not be transferable to another person.

CHILD POLICY

Child ticket conditions may depend on age, seat usage, route, train, and applicable railway regulations.

Under the general policy displayed on our website:

• Children aged 3 and below may travel without a separate seat when sharing with an accompanying adult, subject to applicable railway conditions.
• If a separate seat is required, an applicable ticket must be purchased.
• Children aged 3 and above may be charged the applicable regular fare.
• Parents or guardians are responsible for supervising children throughout the journey.

Passengers should confirm the applicable child fare before completing the reservation.

LUGGAGE POLICY

Passengers may carry personal luggage subject to the applicable railway baggage rules.

General luggage allowances displayed on our website are:

• First Class: Up to 40 kg
• Second Class: Up to 35 kg
• Third Class: Up to 25 kg

Luggage must be safely stored and must not obstruct aisles, doors, walkways, or inconvenience other passengers.

Overhead racks, under-seat areas, and designated luggage areas may be available depending on the carriage.

Passengers are responsible for supervising and securing their own belongings throughout the journey.

LARGE AND OVERSIZED LUGGAGE

Large suitcases, bulky luggage, or oversized items may be accepted only if sufficient storage space is available and railway staff permit the item onboard.

Passengers traveling with unusually large baggage should:

• Arrive at the station early
• Contact railway staff for assistance
• Follow staff instructions regarding storage and handling

Extremely large, unsafe, or commercial cargo items may be refused.

PROHIBITED AND DANGEROUS GOODS

Passengers must not carry dangerous or prohibited goods onboard trains.

Restricted items may include:

• Firearms, weapons, or ammunition
• Explosive or flammable materials
• Fireworks
• Toxic or poisonous substances
• Other dangerous items prohibited under applicable safety regulations

PETS

Pets are generally not permitted on regular passenger services unless specifically allowed under the applicable railway conditions.

Passengers requiring travel with an animal should confirm the current policy before booking.

MISSED TRAINS AND NO-SHOW

Passengers are responsible for arriving at the correct station in sufficient time before departure.

If you miss the train because you arrive late, travel to the wrong station, fail to provide required documents, or do not board for personal reasons, the ticket may become invalid.

No-show tickets are generally not eligible for refund or change.

Passengers are advised to arrive at the station at least 30-60 minutes before departure.

TRAVEL DOCUMENTS

Passengers must carry appropriate identification documents when traveling.

International travelers should carry their original passport. Local passengers should carry a valid NIC or other acceptable identification where required.

The passenger details on the ticket should correspond with the identification document used during travel.

Passengers are responsible for ensuring that passports, visas, entry permits, and other travel documents required for their overall trip are valid.

TRAIN DELAYS, SCHEDULE CHANGES AND CANCELLATIONS

Train services may be delayed, shortened, rescheduled, diverted, suspended, or cancelled due to operational requirements, infrastructure repairs, weather conditions, landslides, storms, technical problems, accidents, or other circumstances beyond our control.

If we receive notification of a significant service change affecting your confirmed booking, we will make reasonable efforts to notify you using the contact information provided during booking.

Passengers should regularly check their email before departure.

Any alternative arrangement, rescheduling, or refund resulting from a railway disruption will depend on the applicable railway operator's decision and ticket conditions.

FORCE MAJEURE

We are not responsible for delays, cancellations, service interruptions, or losses resulting from circumstances beyond reasonable control.

These circumstances may include:

• Severe weather
• Floods or storms
• Landslides
• Natural disasters
• Railway infrastructure damage
• Emergency repair works
• Government restrictions
• Strikes or civil disturbances
• Public emergencies
• Other force majeure events

Where possible, our support team will assist passengers with available alternatives according to the applicable railway and ticket conditions.

PASSENGER RESPONSIBILITIES

Before completing payment, passengers are responsible for checking:

• Passenger names and identification information
• Departure station
• Arrival station
• Travel date
• Train number
• Departure time
• Seat class
• Pre-order status, where applicable
• Ticket change and cancellation conditions
• Baggage requirements
• Required travel documents

After receiving the ticket, passengers should review all information immediately and contact customer support if they identify an error.

WEBSITE INFORMATION

We make reasonable efforts to keep train schedules, route information, fares, seat descriptions, baggage information, and travel guidance accurate and up to date.

However, railway information may change without prior notice.

The final information shown on the issued ticket and any subsequent operational notification should take priority over general information displayed on this website.

LIMITATION OF LIABILITY

We are responsible for providing our booking and customer support services with reasonable care.

However, as an independent travel agency, we do not control railway operations.

We are therefore not responsible for circumstances outside our reasonable control, including:

• Train delays or cancellations
• Railway infrastructure problems
• Changes made by railway operators
• Weather disruption
• Passenger no-shows
• Lost, stolen, or damaged personal belongings
• Passport, visa, NIC, or identification problems
• Services directly provided by railway operators or other third parties

Nothing in these Terms and Conditions excludes any rights or remedies that cannot legally be excluded under applicable law.

PRIVACY

Passenger information provided during booking may be used for reservation management, payment processing, ticket issuance, customer support, fraud prevention, and compliance with applicable requirements.

Please refer to our Privacy Policy for further information regarding the collection, processing, and protection of personal information.

CHANGES TO THESE TERMS

We may update these Terms and Conditions from time to time to reflect changes in our booking services, railway conditions, ticket policies, payment procedures, or applicable requirements.

Passengers are encouraged to review the latest Terms and Conditions before making a new reservation.

CONTACT AND CUSTOMER SUPPORT

If you require assistance with a booking, pre-order, payment, ticket issuance, baggage, travel documents, or other train-related questions, please contact our customer support team.

For existing reservations, please provide your booking reference and the email address used during booking so that we can assist you efficiently.

IMPORTANT NOTE

We are an independent travel agency and not the official website of Sri Lanka Railways or any railway operator.

By completing a train ticket booking through our website, you confirm that you have reviewed the booking details and agree to the applicable fare rules, pre-order conditions, ticket policies, and these Terms and Conditions.

Please review all travel information carefully before making payment and contact our customer support team if you require clarification before completing your reservation.